Network Systems Remote Management System

Network Systems can manage your entire network remotely and effectively, enabling the resolution of issues before any impact to your business and pre-empting conditions which may lead to a complete service failure. We are able to support everything you do by remotely viewing and controlling your computers. This process means instant action, less disruption to the working day and reduces the need for onsite visits.

Web based fault logging and tracking system, internet based remote control and quick response telephone and email support combine to provide an easy to use, instantly responsive solution to any problem.

Anti Virus monitoring

Maintenance of Antivirus software definitions is vital. We offer a managed server-based Antivirus package which will alert us whenever a critical event occurs or virus definitions fail to update. On receiving a response we will remotely rectify the issue and secure your network, reducing the risk of data loss and network downtime.

Remote Patch management

Major software publishers and hardware manufacturers release patches, updates and fixes which fix security holes and known issues which, left unattended, can cost your business time and money. We can implement approved patches on all the major operating systems and applications used on your network remotely keeping your network up to date with all the latest security fixes so your network is safe and secure.

Spyware removal

We will ensure that all Spyware and hidden tracking software is removed from your network enabling the safe use of the internet, reduction of pop-up messages and stops Trojan viruses.

License management

We will identify all software on your network, allowing you to instantly see the extent of your assets and ensuring all your software is licensed (all license fees must be paid by client).

Backup management**

Data backup is one of the most important solutions we offer. Knowing that your data is safe offers complete peace of mind. Your backup software will provide an alerting feature that can direct a call for help to us in the event of a backup problem. As your IT Consultant, we will monitor these messages for you and provide an immediate response in the event of a system failure.  

Continuous system health monitoring and alerts

For the ultimate in proactive support we can install predictive monitoring software on your servers or any SNMP compliant network device (routers/managed switches/firewalls etc). This software informs us the moment any custom defined level is breeched. Upon receiving notification we can immediately resolve the issue - often before you are even aware it has occurred. Each server specified will be monitored as part of the service.

Help desk and trouble ticketing

Network System’s Remote Management System offers a comprehensive help desk and trouble ticketing system. Support calls are created and tracked, which helps speed up resolutions and builds a valuable knowledge base.

Comprehensive Reports

We can provide customizable reports on all aspects of your network infrastructure. These reports enable us to manage your network and identify potential problems and possible cost savings.

**The cost of backup software is not included